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Terms and Conditions

 

By using our service, you agree to the following terms and conditions. These policies are designed to ensure a smooth, reliable, and respectful experience for both you and us.

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Scheduling & Cancellations

  • Pick up and Drop off: Stubbs Mobile Laundry is open Mon-Fri 6 am to 5 pm.  Morning order pick up hours are 7 am to 9 am.  Drop offs are after 12 pm.   Afternoon pick ups hours are 12 pm to 2 pm with drop off being the next day.  I will communicate each customer's order details prior to pick up.  (Pick up / drop off location, # of articles, times, and any wash/dry options.

  • Same-Day Cancellation Fee: A $10 fee applies to cancellations made on the same day as scheduled pickup.

  • Service Cancellation by Us: If we must cancel for any reason, you will receive a full refund or the option to reschedule at your convenience.

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Payment Terms

  • Payment Due: Payment is required at the time of drop-off.

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Handling and Liability

  • Damage Disclaimer: We are not responsible for:

    • Damage to garments

    • Lost/missing garments 

    • Stains that do not come out during washing

    • Items left in pockets (e.g., pens, gum, receipts)

  • Washing & Drying Standards:

    • All clothes are washed on cold using free & clear detergent

    • All clothes are dried on medium heat using a free & clear dryer sheet

    • Clothes will not be separated by color unless discussed and agreed upon in advance

    • Any changes to this must be discussed and agreed upon in advance

  • Hanger Service:

    • If you request clothes to be hung, hangers must be either placed in bags with clothes or purchased on the website for 1.00 per hanger.

    • Hung clothes will be returned in a plastic garment bag similar to dry cleaning clothes.

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Pickup & Drop-off Instructions

  • Pickup Preparation:

    • Clothes must be placed on your porch in a tied, standard 13-gallon trash bag with no rips or tears. Bag location will be verified prior to pick up.

  • Return Packaging:

    • Clothes will be returned in a clear plastic bag, unless otherwise discussed

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Inventory 

  • Customer Responsibility:

    • Please count your items before sending them to ensure you receive the correct number back

  • Our Process:

    • We will conduct an inventory check upon inspection before washing

    • However, we rely on your initial count to verify accuracy

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Prohibited Items ​​​

For health and safety reasons, we do not accept any items that are contaminated with or contain:

  • Blood

  • Oil

  • Bugs (of any kind)

  • Chemicals

  • Hazardous Fluids or substances of any kind

  • Urine

  • Fecal Matter

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Exceptions

 On a case-by-case basis, determined by severity and individual situation, we may accept items with accidental contamination (such as urine or fecal stains) for an additional sanitization fee. If an item is found contaminated during initial inventory that was missed, I will reach out and inform the customer PRIOR to washing.

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​Service Refusal

We reserve the right to refuse service for any reason, including but not limited to unsafe pickup conditions, improperly bagged items, or repeated violations of these terms. I will exhaust all means of communication and flexibility before resorting to service refusal.  

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